Resolves technical problems and answers queries by telephone or self service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, applica

Resolves technical problems and answers queries by telephone or self service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, applica

include Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Ensuring associated tickets are related to the parent ticket and proper follow up is performed once incident is resolved

include Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Ensuring associated tickets are related to the parent ticket and proper follow up is performed once incident is resolved

Tier II Network Technician with TS/SCI/CI Poly Job Locations US MD Columbia Job ID 2024 5652 # of Openings 1 Category Other Opportunity IMG has an opening for a Tier II Network Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well

Network Firewall Engineer with TS/SCI Full Scope Polygraph Job Locations US MD Columbia Job ID 2024 5651 # of Openings 1 Category Technical Services & Operations Opportunity The job duties of the Network Firewall Engineer are as follows Act as a subject matter expert for the customer's next generation firewall solution. Maintain firewall operations and document current en

Information Systems Security Engineer (ISSE) with TS/SCI Full Scope Poly Job Locations US MD Columbia Job ID 2024 5628 # of Openings 4 Category Technical Services & Operations Opportunity The Information Systems Security Engineer shall perform, or review, technical security assessments of computing environments to identify points of vulnerability, non compliance with esta

IT Field Support Specialist with TS/SCI Poly Job Locations US MD Columbia Job ID 2024 5592 # of Openings 24 Category Technical Services & Operations Opportunity The Hardware Technician provides Tier 2 and 3 on site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents c

Information Systems Security Engineer with TS/SCI/FSP clearance Job Locations US MD Annapolis Junction Job ID 2024 5627 # of Openings 1 Category Technical Services & Operations Opportunity IMG is seeking an experienced Information Systems Security Engineeer (ISSE) to support our mission vital customer in Annapolis Junction, MD. As a Information Systems Security Engineer/I

Junior Hardware Technician with TS/SCI Full Scope Polygraph Job Locations US MD Columbia Job ID 2024 5635 # of Openings 16 Category Technical Services & Operations Opportunity The Hardware Technician provides Tier 2 and 3 on site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys Assesses a

Network Engineer with TS/SCI Full Scope Polygraph Job Locations US MD Columbia Job ID 2024 5636 # of Openings 1 Category Technical Services & Operations Opportunity Performs maintenance, sustainment of existing networks, and identification/correction of issues. Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators Monitors

Include 1. Maintain data, voice and/or video network hardware and systems; 2. Assess and update older networks as needed and in accordance with specified plans. 3. Provide escalated Tier 2 and Tier 3 technical support on data, voice or video networks; 4. Answer technical questions; recommend and Implement approved course of action. 5. Install network applications on networ

Senior Windows System Administrator with TS/SCI Full Scope Polygraph Job Locations US MD Fort Meade Job ID 2024 5638 # of Openings 0 Category Technical Services & Operations Opportunity IMG has an opening for a Windows System Administrator to support the delivery staff by ensuring service levels and objectives are met. The job duties of the Windows System Administrator ar

Database Administrator/SQL Administrator with Full Scope Polygraph Job Locations US MD Annapolis Junction Job ID 2024 5622 # of Openings 1 Category Technical Services & Operations Opportunity Work in an environment supporting multiple applications that rely upon Microsoft SQL Server as their backend database. Looking for a self motivated individual that wants to learn new

Junior ServiceNow Developer with TS/SCI Full Scope Polygraph Job Locations US MD Annapolis Junction Job ID 2024 5623 # of Openings 1 Category Technical Services & Operations Opportunity The ServiceNow candidate will configure/customize the ServiceNow system, including creating workflows; build service requests from customer requirements; use scripting tools and ServiceNow