DOES THIS SOUND LIKE YOU?

• Master of your domain: You've been successful in managing and maintaining the overall project health (schedule, costs, and scope) of your assigned programs within the Commercial and/or Government space. You have a demonstrated ability to grasp and adhere to established processes, generate quality deliverables, and achieve project and/or program goals and objectives.
• Communication skills: You have demonstrated your abilities to communicate clearly and effectively with various stakeholders. Stakeholders include customers, vendors, engineering personnel, and various end-users, engaged as part of the portfolio lifecycle.
• Collaboration skills: You foster a positive team spirit and collaborate and partnership well with others. Additionally, you successfully leverage the strength and expertise of your team members to efficiently accomplish work, promote the sharing of best practices and practice a feedback loop that foster continuous improvement.

THE HIGH LEVEL

The Program Manager is responsible for the management and delivery of the program portfolio for Iron Bow Technologies. This includes managing and overseeing day-to-day operations and achieving identified program goals and objectives. Manage and ensure the programs deliver against the highest standards of service quality, performance, and established customer experience objectives. The Program Manager must understand the importance of IT as it relates to customers, and possess the desire and drive to achieve identified program initiatives within a very dynamic vertical. The Program Manager must be able to orchestrate the overall customer experience, while delivering to the program objectives. This role requires a strong understanding of financial, risk, deliverables, and resource management. This team member must be proficient in overall project coordination and task delegation, as well as have a demonstrated ability to focus on detail and ensure deliverables are quality controlled and of the highest caliber. Proficient writing skills, effective communication, and critical skills are essential for this role.

WHAT YOU'LL BE DOING

• Manage team resources, oversee service delivery and maintaining operational efficiency in accordance with established PMBOK processes, contractual compliance, and achieving financial objectives
• Collaborate closely with the Service Delivery Manager and PM team to achieve portfolio as well as, organizational goals

• Manage conflict and ensure processes and tasks are carried out effectively
• Establish and maintain effective communication between stakeholders
• Drive customer and employee experience to new levels
• Conduct weekly internal team meetings with direct and indirect resources
• Direct Iron Bow and subcontractor resources and manage portfolio to include planning/scheduling, risk management and mitigation processes, deliverables management, stakeholder communications, regular status reporting, documentation, etc.
• Provide monthly forecasts and financial management, including forecasting monthly, profit/loss analysis, identifying potential budget overruns or underruns
• Understand and apply the Iron Bow PM Methodology processes and procedures
• Provide portfolio status reports, monitor, and track entire portfolio lifecycle, leverage Project reporting tools and be accountable for overall project success. This includes full financial assessment and responsibility of project profitability
• Assess customer business and technical objectives, determine deliverables, evaluate risk, and execute projects
• Build documentation/presentations for meetings, monthly, and quarterly reviews
• Conduct audits of PM process and artifacts
• Additional duties as assigned

WHAT YOU BRING TO THE TABLE

• You've over 5 years experience managing programs/projects for IT and/or services implementations for commercial and/or Government customers in a technical setting
• You've spent your career motivating and guiding your team to achieve service excellence
• Adhering to regulations, performance obligations within contractual agreements, and meeting deadlines are just another day on the job for you
• Your program financial literacy skills are impressive (budget, revenue/margin)
• People naturally gravitate to you and want to work for you. Leadership is your middle name
• You are proficient in Microsoft Excel, Microsoft SharePoint, Microsoft Project, and Microsoft Teams

• You have the ability to work independently and in a matrixed team environment
• You have vast experience navigating complex customer issues
• Your attention to detail is impeccable
• You possess strong leadership presence, polish, communication skills and emotional intelligence. (C-level presentations are probable.)
• Bachelor's Degree preferred
• PMP preferred
• ITIL/CMMI certs a plus

TRAVEL REQUIREMENTS

• This position has a preference for candidates based in the greater Washington, D.C. metropolitan area and may require 10% travel.

WHY YOU'LL LOVE IT

• Be a leader in providing the highest level of customer experience excellence in a fast past and exciting environment

• Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

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