Lead Patient Service Specialist

Owings Mills, MD

Are you someone who absolutely loves to be of service to others? Do you enjoy when people depend on you for help? Are you organized and detail-oriented? Do you thrive on building relationships with others? If so, the Patient Service Specialist role could be a great fit for you.

This is not your average front desk, receptionist position - it's so much more! Working as a Patient Service Specialist at Select Medical can be a highly fulfilling job that allows you to not only have a positive impact on the patient's experience, but also your coworkers' experience, and the results we achieve as a company. So while you will be stationed at the front desk, you will be making an impact on patient care experience, which directly leads to your own personal and professional growth!

At Select Medical, every team member has a critical role to play in the success of our patients and our company. As such, as a Patient Service Specialist, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work.

Select Medical is the nation's leading physical therapy provider and our teams are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming, positive, and helpful environment. This Patient Service Specialist position goes above and beyond the normal duties of a secretary or receptionist. As an employee at Select Medical, you will have the ability to impact people's lives in truly meaningful ways every day. We are looking for someone to join our team who will help us make a positive impact in the local community.

General Requirements: The ideal Select Medical employee is...

Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients
• Patient-centric mindset: the patient always comes first and you will make the first and last impression on them
• Exceptional communication skills: communicate proactively and with empathy
• Detail-oriented: people count on you to ensure all the details are done correctly the first time around
• Team Player: you will be an integral part of a clinical team

The ideal candidate possesses the ability to consistently perform the following job duties with excellence:

• Support 1 to 4 centers onsite and/or remotely.

• Conduct and train Tier 1 and Tier 2 Patient Service Specialist new hire orientations. Distribute any new policy or procedure for Tier 1 and Tier 2 Patient Service Specialist.
• Responsible for all month end procedures including completion and insurance that all patient notes, patient charges, patient co-pays are up to date, collected and correct. This process is very detailed oriented and crucial in order to find any mistakes or missed documentation.
• Adjustment journal review and responsible for decreasing clinic(s) bad debt.

• Warmly greet every patient with eye contact, a smile, and a positive statement.
• Conduct and manage verifications, authorizations, Aetna unit tracking, daily close and service que management.
• Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations.
• Complete the benefit information sheet for all new patients.
• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
• Ability to problem solve by providing resolution for various situations.
• Offer a fond farewell, providing any pertinent information about their next appointment.
• Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep.
• Live the Select Medical Values in every interaction, every day.

As a Select Medical employee, we need you to:

• Be Patient-Centered: focus on the needs of patients to help improve their lives
• Build Trust: speak up, make good decisions, and trust others to do the same
• Own the Future: own your success and take action to build a successful career
• Think First: understand that good data is key to achieving superior results
• Celebrate Success: recognize and reward others for the value they create
• Create Change: innovate in how you perform your role

Schedule:

• Center Location: Owings Mills, MD
• Type of Employment: Full Time
• Hours: 3 day shift with the potential for Saturdays (1 evening until 7:30)
• Salary: Starting at $16/hour (Pending experience)

Minimum Qualifications:

• High School Diploma or GED required
• Health care experience
• Previous leader experience
• 1 Year of Medical Office Experience

Preferred Qualifications:

• 1 Year of Scheduling Experience
• 1 year of Front Desk Experience
• Ability to travel to multiple locations.
• Experience and ability to train others.
• Strong communication and interpersonal skills
  
• Knowledge and understanding of medical billing, scheduling, and documentation systems

Select Medical Corporation's Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with 1900+ locations in 40 states, plus the District of Columbia. Our highly respected clinical team provides preventative and rehabilitative services that maximize functionality and promote well-being. We develop individualized treatment plans to help achieve each patient's specific goals. Our integrated local market network allows us to effectively partner with physicians, employers, payers and case managers to achieve optimal patient outcomes in a cost-effective manner. We also provide physical therapy and athletic training services to professional sports teams, colleges, universities and high schools. #ACN

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.