We have an exciting opportunity to join our team as Director of Customer Services & Workplace Technology. The successful candidate will be responsible for providing visionary leadership for both internally staffed and outsourced Information Services functions, effective and efficient delivery of services across the Children's National Hospital.
Reporting to the VP & Chief Technology Officer, the Director will oversee the Tier 1 Service Desks (Technical and Clinical), Technology Asset Management & Refresh, AV / Conference Services, Workplace Collaboration Platforms, and the Network Operations Center. The Director will be responsible for ensuring service quality and compliance with established standards, and collaborating with other departments to align IS services with organizational goals.
Minimum Education:
Minimum Work Experience:
Required Skills/Knowledge:
Functional Accountabilities
Leadership and Strategy:
Service Delivery Oversight:
Service Design and Improvement:
Strategic Planning and Budgeting:
Security and Compliance:
Communication and Stakeholder Management: