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It is anticipated that the Administrative Assistant/Front Desk in this role will work 4 days out of the Rosedale office and Wednesdays from our Bel Air office.
SUMMARY
The role of the Administrative Assistant at Thrive Behavioral Health is to serve as a point of contract for clients and other parties coming into and contacting the Thrive facilities. The administrative assistant provides excellent customer service to both clients and completes front desk and other clerical duties as assigned.
AGE/PATIENT POPULATIONS (S) SERVED
Age of Patient Population Served: Children (3 -18 years old) Adult (19 years old and up)
Populations Served: Persons meeting the DSM 5 criteria for mental health disorders and individuals with co-occurring psychiatric illness.
EXPECTATIONS OF ALL STAFF
1. Adheres to all Thrive Behavioral Health Policies and Procedures.
2. At all times, conducts self in a manner that represents Thrive Behavioral Health values.
3. Maintains a positive and respectful attitude with all work-related contacts.
4. Communicates regularly with supervisor about departmental and Thrive Behavioral Health concerns.
5. Consistently reports to work and meetings on time, prepared to perform the duties of the position.
6. Meets productivity standards and performs duties as workload necessitates, including two (2) evenings until approximately 7:30-8:00 pm, unless otherwise approved.
7. Consistently demonstrates an accurate understanding and application of his/her specific role in the surveillance, prevention, and control of infections to children, families, visitors, and staff according to Thrive Behavioral Health policies and procedures.
8. Promotes a safe environment through:
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Checks clients in for psychiatry and/or clinical appointments.
2. Answers phones, schedules appointments, answers questions and requests as needed.
3. Attends meetings as assigned and reports on major points and actions resolved or needed to be taken.
4. Resolves administrative problems by preparing reports, analyzing data and identifying solutions if requested.
5. Handles a variety of matters involving contact with various staff and prescribers.
6. Composes correspondence and disseminates to appropriate individuals.
7. Develops and updates administrative systems to make them more efficient.
8. Prepares various documents and handles confidential matters in accordance with clinic policies and procedures.
9. Ensures equipment operates effectively, calls for repairs when necessary, maintains equipment inventories, and evaluates the performance of new equipment.
10. Takes vitals as needed.
11. Disinfects various items as needed per infection control.
12. Attends and completes all required agency trainings.
13. Performs other duties and tasks as required.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
AGE SPECIFIC COMPETENCIES Children (3 -18 years old) Adult (19 years old and up)
MINIMUM JOB REQUIRMENTS
Education, Training, and Experience Required:
PHYSICAL DEMANDS/WORKING CONDITIONS:
EEOC STATEMENT:
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60_1.4(a), 60-300.5(a) and 60-741.5 (a), prohibiting discrimination against qualified individuals based on their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.