We are looking for a hospitality professional to join our Front Desk team!
Benefits
The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?
No matter your career destination, we can help you get there!
With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?
Job Benefits
Full Time roles are eligible for the above, plus:
*Privileges based on occupancy and business levels
Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by adhering to guidelines and procedures.
ESSENTIAL JOB FUNCTIONS:
* Responsible for the efficient and professional running of the front desk, including relationships with other departments.
* Handle all cash duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
* Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures, and events.
* Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
* Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
* Operate Agilisys software, take same day reservations and know how to enter a reservation into Agilisys.
* Perform guest registration and room assignment and accommodate special requests of all customers.
* Assist all guests with problems and questions as required. Ensure that all guest problems are resolved.
.* Ensure proper credit when checking out guests and provide the guests with a zero balance invoice.
* Bank out at the end of the shift by following procedures.
MINIMUM QUALIFICATIONS:
ADDITIONAL QUALIFICATIONS:
BENEFITS FOR FULL-TIME ASSOCIATES:
*Medical, Dental, Vision Insurance
*Paid vacation, paid Holidays
*401k plan
*Long and short-term Disability
*Major Illness Insurance
*Accident Insurance
*Limited access to some resort amenities
*Discounts at all Crescent Hotels & Resorts properties