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Service Dispatcher (Dallas)
Dallas, TX
Job Description
Job Details
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Description
Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.
As one of the nation's largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions is expanding their staff and seeking a Service Dispatcher to join the FSG-Dallas team.
Job Description
As a Service Dispatcher you will examine and analyze work order requests from customers and schedule the appropriate field technician, relaying important information such as contact person, and service to be rendered or article to be repaired. The ideal candidate would have knowledge of lighting maintenance strategies, experience in scheduling crews, and have great customer service skills. Additionally, the ideal candidate must be able to commute to our facility in Dallas daily, have Excel and other computer knowledge. We are looking for caree-minded individuals who will grow with our company.
A Service Dispatcher will:
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Prepare work order and distributes to field technicians.
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Schedule service call and dispatches field technicians.
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Keep a record of service calls and work orders.
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Update and maintain service management system with complete notes and current status.
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Audit and close completed work orders
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Update customers with schedules and material lead-times
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Maintain and update the contract database and administer changes to service contracts.
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Maintain clear and concise communications with department managers, crew and customers
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Adhere to the requirements and specific needs of National Accounts customers.
- Daily maintain the complete life cycle of a work order: open, create, schedule and update all work orders.
- Audit of Daily Service Management report and Service Stats and Quality report.
Qualifications
The ideal candidate will satisfy the following requirements and qualifications:
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High School Diploma or General Education Degree
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Minimum two years in Service Dispatching for Electrical or Service experience in scheduling/dispatching
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Valid driver's license
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Must be able to report to facility Mon-Fri 7a-5pm
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Must be able to pass drug and background screen
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Knowledge of Lighting is preferred inclusive of lamp types, ballasts and transformers preferred
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Ability to read and interpret field paperwork, job quotes.
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Ability to multitask while staying organized
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Strong verbal and written communications skills
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Positive customer service skills
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Experience in lighting and electrical a plus!
Benefits
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Stable employment
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401K Program with matching contributions
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Medical, Dental and Life benefits
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Advancement opportunities for outstanding performers
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Day
Salary and Benefits
Undisclosed
Required Education
High School or Equivalent
Required Experience
2+ years
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