Position Overview:
The Response Coordinator is responsible for general and emergency assistance to a worldwide client base utilizing the operations protocols and other client focused procedures. Shift work is required, to include regular exposure to nights, weekends (differential is paid for shift hours) and holidays.
Essential Duties/Responsibilities:
Serves as a team member in the 24/7 Response Operations Center: interface with security and intelligence Subject Matter Experts (SMEs) who support a wide range of security and risk mitigation products and services
Aids client travelers, expats and others as the first point of contact
Prepares case management reports for clients to document actions undertaken
Responds to various mobile device communications from personnel in high-risk locations
Utilizes Worldcue platform to extract, format and summarize data that informs client of potential risk to organizational assets during critical events
Interfaces with mapping products/API’s to identify locations of events, transportation routes and designated areas
Prepares and updates operational maps
Maintains contact metrics for reporting of daily/monthly hotline activity
Builds custom client protocols that serve as directives for addressing hotline contacts
Adheres to applicable information security procedures and policies as updated from time to time on the ISMS
Reports any information security incidents or potential information security threats to the Information Security Officer
Takes a proactive approach to information security
Other duties as assigned.