Account Manager
San Jose, CA 
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Posted 27 days ago
Job Description

JOB DESCRIPTION

Responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned account. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned account.

Essential Duties

  • Coordinate service activities for assigned account. Ensure that services are performed as contracted and at the intended profit margins.
  • Control supplies, equipment, and personnel necessary to meet customer specifications.
  • Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
  • Manage the company's quality control monitoring and safety programs at the assigned account.
  • Conduct quality of service inspections at assigned account.
  • Attend ABM training workshops when scheduled.
  • Develop operational improvement plans and implements process changes within assigned account.
  • Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.
  • Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
  • Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
  • Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned account.
  • Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
  • Work with Area Manager to develop an action plan for all invoices that are outside of the contractual parameters.
  • Manages and provides leadership to Supervisors and Lead personnel assigned to the account.
  • Responsible for the overall direction, coordination, and evaluation of personnel within the assigned account. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.
  • Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.

* Perform other duties as assigned.

MINIMUM REQUIREMENTS *

  • High School Diploma or GED Required
  • Minimum of three (3) years of supervisory experience in a service/customer-oriented environment, preferably Warehouses.
  • Experience in cost estimating/pricing work.
  • Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.
  • Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.


ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)

 

Job Summary
Company
ABM
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
70000
Required Education
High School or Equivalent
Required Experience
3 years
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