If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Associate Director for Program Data Systems, the Business Analyst for Program Data Systems will be responsible for essential management activities related to the Children's Services data processes, including the case management system (Apricot) by analyzing data processes and improving methods of data collection, storage, and utilization. This role closely collaborates with stakeholders that include the Associate Director for Program Data Systems, representatives from other Children's Services units, and our external partners to gather requirements, and design, develop, and implement software and reporting solutions to support established business needs. The role will serve as a liaison between Global Refuge Children's Services staff & the local partner network and our technical partners and will use the agency's ticketing system to resolve program systems issues and other day-to-day requests. The role will assess input from local partners to incorporate database and other data collection process improvements.

This position can be remote with trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Consult with CS and IT staff to identify, define, and document data needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Work with the Global Refuge Applications group to plan and prioritize development work and strategize on larger Global Refuge application directions.
• Liaison with stakeholders to identify data improvements for optimal operational performance. Manage Apricot development in data planning, analysis, and timely report submission. Analyze how systems/changes will impact processes, make improvements, and test system functionality.
• Design and develop comprehensive reports and interactive dashboards to support the needs of Children's Service leadership, ensuring timely access to accurate data for critical decision-making and compliance with policies and procedures established by the Office of Refugee Resettlement (ORR).
• Provide technical assistance, training, and guidance for staff regarding the use of data management tools.
• Provide Apricot end-user support - training and issue resolution - using Global Refuge's help desk tracking system.
• Prepare proposals for new systems and/or operations improvements in compliance with federal program reporting guidelines/regulations and Global Refuge program standards.
• Assess partner data entry and data integrity. Facilitate an Apricot working group to inform system improvements and identify training needs.
• Design and develop systems training resources: instruction manuals, training modules, standard operating procedures, and user guidelines.
• Solicit needs from units outside of Children's Services (such as Evaluation, Finance, other Programs, and KM) and factor those needs into Apricot priorities.

QUALIFICATIONS

• Bachelor's degree in business management, information systems, or related field and a minimum of three years progressive experience in business process analysis, computer system implementations, change management, large group facilitation, and/or major analytical or research studies or equivalent combination of education and experience.
• Ability to direct software development activities, including translating end-user needs into technical specifications that the developer can use to fulfill requests for bug fixes or new functionality, planning new software releases, and conducting and coordinating testing of pre-release software to ensure quality.
• Basic proficiency in SQL for data querying and analysis.
• Demonstrate proficiency in reporting and data analytics, leveraging industry-standard tools such as Power BI, Tableau, or SAP to extract, transform, and visualize data.
• Demonstrated experience in database administration and database/information systems use. Strong computer skills. Proficiency with Microsoft Office: Excel, Access, and PowerPoint.
• Excellent oral communication, interpersonal skills, and technical writing skills to translate technical concepts into user-friendly language; writing sample needed.
• Ability to support compliance with data collection policy and procedures.
• Commitment to maintaining confidentiality and adhering to data security protocols.
• Ability to coordinate training and provide technical assistance on the use of the data management system.
• Research and statistics experience in social work or other human services fields.
• Prior experience working with a network or coalition is preferred.
• Ability to independently manage projects and adjust work priorities in a dynamic work environment.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Analytical mindset with the ability to gather and analyze requirements and data to inform decision-making.
• Experience with and commitment to working in a very diverse workforce.
• Willingness to travel when needed.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.